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Privacy Policy

At Chicken Maisón (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://chickenmaison.com (the “Site”) or interact with us online or in person.

By using our Site or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that identifies you or can be used to identify you, including:

  • Name, email address, phone number

  • Billing and delivery addresses

  • Payment information (processed securely by third-party providers)

  • Account login credentials (if applicable)

  • Any information you provide when contacting us, submitting feedback, or placing an order

b. Non-Personal / Technical Information

We automatically collect certain data when you visit our Site, such as:

  • IP address, browser type, and operating system

  • Device type and unique identifiers

  • Pages visited, time spent, and referring website

  • Cookies, pixels, and similar technologies (see Section 6 below)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, payments, and deliveries

  • Communicate order updates, offers, or customer support messages

  • Personalize your experience and improve our Site

  • Send promotional messages (only if you’ve opted in)

  • Detect, prevent, and respond to fraud, abuse, or security issues

  • Comply with legal obligations and enforce our Terms & Conditions

3. Sharing & Disclosure

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: trusted third-party partners who help operate our business (e.g. payment processors, delivery services, hosting providers).

  • Legal & Regulatory Authorities: when required by law or to protect our legal rights.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same privacy protections.

All third-party service providers are contractually obligated to handle your data securely and use it only for the purposes specified by Chicken Maisón.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
While we take reasonable precautions, no online transmission or storage system is completely secure. You use our Site and services at your own risk.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent or opt out of marketing communications

  • Request a copy of your data in a portable format

To exercise these rights, please contact us.
We may verify your identity before fulfilling your request.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Enable core functionalities (e.g. shopping cart, account login)

  • Analyze traffic and usage patterns

  • Improve content and marketing relevance

You can manage or disable cookies in your browser settings. However, disabling cookies may limit certain features on our Site.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g. delivery platforms, social media). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal data, please contact us, and we will delete it promptly.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, or enforce agreements.

10. International Data Transfers

If you access our Site from outside the United States, please note that your information may be processed and stored in the U.S., where privacy laws may differ from those of your country. By using our Site, you consent to such transfers.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date at the top. Continued use of our Site after updates constitutes your acceptance of the new Policy.